IT Helpdesk Support
IT help desk software for effective tech support
Make technical questions easier to manage with HelpDesk
5-minute setup
Starting with HelpDesk takes only a few minutes. All ticket operations happen within your browser – you can skip the installation. Your data is securely stored in the cloud, so you don’t need to take care of the infrastructure to implement your new help desk.
Simple ticket management
Organize your entire communication in one place. Switch emails to tickets, and solve IT issues faster. With the HelpDesk dashboard, you are always up to speed on your IT support tasks.
Flexible subscription
One plan that includes all the features – that’s what HelpDesk offers you to manage your IT service desk. Add or remove agents anytime. Transparent per-agent pricing gives you full control of your subscription.
Improve the quality of your
IT help desk support
Feedback requests
Ask your users for feedback about your ticket responses. Let them tell you what they think about the way you explain technical procedures.
HelpDesk analytics
In the online reality, analyzing data is a necessity in all areas of a digital business. Bringing a data-driven approach to customer service can increase the quality of your IT support.
Ticket tagging
Add labels to tickets, and organize them in a neat way. Putting tickets in order helps your IT support agents to find the information they need within seconds.
